Refund Protocols:

Q1: What is your refund policy for Hi-Def Femme HD lace virgin hair wigs?

A: We offer a 30-day refund policy on all our HD lace frontal virgin hair wigs. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving the product. The wig must be in its original condition, unworn, and with lace, all tags and packaging intact.

Q2: How do I initiate a refund?

A: To initiate a refund, please contact our customer support team at info@hideffemme.com Provide your order number and a brief reason for the refund request. Our team will guide you through the process.

Shipping Time Frames:

Q3: What is the estimated shipping time for HD lace frontal virgin hair wigs?

A: Hi-Def Femme Hair Wigs are custom made by hand by machine. Please allow 7 business day processing time before shipping. Times may vary with custom color units. All other products ship out in 2 - 3 business days.

Once your package is shipped, a tracking number will be emailed to you.

Standard Domestic shipping within the US: 2-3 business days after your order is shipped out

International shipping: 5-7 business days

Any order placed after 5pm (EST) we will start processing the following business day.

Business days: M-F (10am-5pm)

All packages are delivered via USPS (M-F) and require a signature confirmation

For holidays please order early to prevent delays.

We do NOT ship on Saturdays/Sundays ANY Items Purchased After 5pm (EST) on Friday Will Process On the Next Business Day (The Following Monday).

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES

Q4: Do you offer expedited shipping options?

A: Yes, we offer expedited shipping options at an additional cost. You can select your preferred shipping method during the checkout process for faster delivery.

Quality Control:

Q5: How can I be sure of the quality of your HD lace frontal virgin hair wigs?

A: Our wigs are made from 100% single donor South East Asian virgin human hair and undergo a rigorous quality control process to ensure they meet our high standards. Each wig is inspected for texture, density, authenticity and overall craftsmanship before being shipped to customers.

Q6: What is HD lace, and why is it important for wig quality?

A: HD lace is a thin and transparent material that blends seamlessly with different skin tones, creating a natural-looking hairline. It provides a more realistic appearance, allowing for versatile styling options.

Return Policies:

Q7: Can I return a HD lace virgin hair wig if it doesn't fit?

A: Yes, you can return a wig if it doesn't fit. We understand that proper fit is important. You have 30 days from the date of receipt to initiate a return. The wig must be in its original condition, unworn, and with all lace tags and packaging intact.

Q8: What if I receive a damaged or defective wig?

A: If you receive a damaged or defective wig, please contact our customer support team at info@hideffemme.com within 7 days of receiving the product. We will guide you through the return process and arrange for a replacement or refund.

Q9: Are there any items that cannot be returned?

A: For hygiene reasons, we cannot accept returns on wigs that have been worn, altered, or tampered with. Customized wigs and accessories are also non-returnable. Please review our full return policy for more details.

Q10: How long does it take to process a return and receive a refund?

A: Once we receive your returned wig, it will undergo a quality inspection. Refunds are typically processed within 7-10 business days from the time we receive the returned item. The refund will be issued using the original payment method.

For any further inquiries, concerns, or assistance, please don't hesitate to contact our dedicated customer support team at info@hideffemme.com. We're here to ensure your shopping experience with us is smooth and enjoyable.